Quality Leadership Network
Mike is founder and principal of
Quality Leadership Network. He specializes in Enterprise-wide
performance improvement. Mike’s experiences include consulting,
coaching, training and development of groups and individuals
at all levels, across industries and sectors.
Mike has extensive experience (20
plus years) in leadership, organization and teamwork development,
quality improvement systems, management/supervisory development,
customer service improvement, quality assurance, business process
He especially enjoys integrating
effort across, up, and down in the Enterprise, through application
of coaching, organizational development, customer partnering,
problem solving and process redesign techniques.
to founding QLN, Mike was Director of Consulting and Training
Services for the Connecticut Business and Industry Association
(CBIA). He was also Director of Training and Development for
the Hartford Life Insurance Company, and served on the Board
of Examiners for the Connecticut Award for Excellence. Mike
also has experience with the Malcolm Baldrige National Quality
Award Criteria and ISO quality assurance auditing.